Installation and on-going support
Our team is efficient, knowledgeable, friendly, and responsive to your needs.
At Espresso, our team of Operations and Technical Support Representatives work directly with you to ensure a successful Clipbank experience.
Prior to installation, we determine your technical and content requirements to ensure a smooth implementation process. We contact you directly to book a convenient installation day.
We send an engineer to your school to install the Clipbank service, configure your client machines with required software (such as Flash) and set up shortcuts across your network to enable easy access from any client machine.
At the close of the installation, the engineer is required to call our office to register the Clipbank service. At that time, we will request to speak with you to ensure you are happy with the installation and to answer any questions you might have.
Once you are connected to Channel 4 Learning Clipbank, support is available via Freephone (0800 0345 200) to assist you with specific curriculum related questions ("how do I?") or to solve a technical issue.
What has your experience been with Espresso's customer care? How do you rate our standard of service? Do you feel supported by the Espresso team?
"Espresso's customer care is of an exceptionally high standard. The Espresso team are always friendly and are very aware of the hectic lives that teachers lead. They offer a personal service that makes you feel valued and supported. Any queries or issues that arise are dealt with efficiently and effectively."
Brooke Hill Primary School
"Great! The new software that allows the ‘Espresso technical team’ to take over the computers in school is sooooo fabulous! Any problems usually are sorted within in hour. The whole team are very approachable and friendly."
Edwalton Primary
